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FAQ's & Policies

📦 SHIPPING & DELIVERY FAQ

Where’s My Order?

Orders ship out from Los Angeles within 4 to 7 business days after purchase. It may ship sooner if it’s not a limited drop or a collab item. If an item is exclusive or back-ordered, this process may take longer!

Once your order ships, please allow 3–7 business days for delivery (within the U.S.).

If it’s been more than 2 weeks since your order shipped and you still haven’t received it, email us at support@weardream.co with your order number and we’ll help you out.

Please allow 24-48 business hours for a response from our team!

International Orders

For orders outside the U.S., shipping usually takes 2-4 weeks after your package leaves our warehouse. It might take longer depending on your country’s customs process.

Please note:

  • USPS doesn’t offer tracking for international shipments, but you’ll get a customs number.

  • Customs delays, fees, or duties are out of our control.

  • DREAM. is not responsible for lost, stolen, or damaged international packages.

If you have questions, email us at support@weardream.co

Please allow 24-48 business hours for a response from our team!

Shipping Process

Once your order is packed, you’ll receive a confirmation email. This just means it’s getting ready to ship, not that it has already left.

Your tracking may say “Pre-Transit” for a bit. This is normal, especially during busy seasons, since USPS picks up at different times.

 

All accessories are shipped separately! You will receive a separate tracking number for accessories. They are all made to order, so please allow additional time for them to ship!

After It Ships

Once your order leaves our hands, DREAM. is not responsible for delivery issues.
If your tracking says “Delivered” but you didn’t receive your package, please file a claim with USPS, FedEx, or UPS.

If your package is returned to us as undeliverable, email us with a new shipping address and we’ll work with you to resend it.

DREAM. Package Protection

At checkout, you can now add DREAM. Package Protection to your order for extra peace of mind.

If you don’t add this protection, we won’t be able to assist once your order leaves our warehouse.

Package Protection is required to be eligible for any return or exchange. If it was not added to your order at checkout, we cannot process a return or exchange — no exceptions. This is separate from defective item claims (see Reporting Defects below).

Can I Cancel or Change My Order?

We generally don’t allow cancellations once an order is placed.
However, if you need to change your size or shipping address, email us at support@weardream.co right away with your order number. We’ll do our best to help before it ships.

Please allow 24-48 business hours for a response from our team!

🔄 RETURNS & EXCHANGES

Return Policy

DREAM. Package Protection is required to qualify for a return. Without DREAM. Package Protection on the order, return shipping will not be covered. No exceptions will be made.

Returns must meet these requirements:

  • Items must be unworn, unwashed, with tags attached.

  • No signs of wear, makeup, deodorant, perfume, or pet hair.

  • Returns must be made within 7 days of delivery.

Returns can be submitted for exchange of another item, or store credit. We do not offer original payment method refunds. 

Clearance items, sale items, all accessories, and mystery bags are final sale and cannot be returned. No exceptions will be made.

Reporting Defects

If you received a defective item, let us know before wearing or washing it or removing tags.

Defects must be reported within the 7 day return/exchange policy to be fixed. Anything reported after this timeframe we cannot help with.

International Returns

We do not currently offer free returns for international orders.
If you need to return something, email us at support@weardream.co and we’ll give you the return address.

Exchanges & Store Credit

If your return is accepted, we’ll issue store credit.
Items can only be exchanged once. If you exchange something, the new item can’t be returned again.

💸 PAYMENTS & PROMOTIONS

  • Discount codes must be used at checkout. We can’t apply them afterward.

  • We don’t price match past promotions, but reach out and we may offer a discount for your next order.

  • Promo items (like free gifts) must be returned if you return the rest of the order.

  • Promo codes can’t be combined unless specifically stated.

⚠️ DISCLAIMER

DREAM. and all content on this site is offered “as is.” We make no promises or warranties. Using our site is at your own risk.
We’re not responsible for any damages that may result from using our website or products.